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Order Details
Shipping & returns
Shipping policy
Domestic Shipping
Typically, it takes up to 3 to 4 working days.
You can monitor your shipment’s status by visiting our logistics partner’s website and using your tracking number, which is included in your shipment confirmation email or available on the Order Status page at jawharajewellery.com.
Shipping Charges
We offer free shipping within the United Arab Emirates.
International Shipping & Customs Policy
For all international orders, the customer is responsible for all applicable shipping fees, customs duties, taxes, and clearance charges. Jawhara shall not be held liable for any such charges incurred during international transit.
These costs are not included in the purchase price and must be paid by the customer upon delivery or as required by local authorities. The customer remains responsible for these charges until the shipment reaches their delivery address and is received.
Order Tracking
After your order has shipped, you’ll receive an email from Jawhara with your tracking number and a link to our trusted courier partner.
The destination country determines shipping costs, which will be added to the billing and shipping information page during checkout.
Import Taxes and Duties
All shipments are dispatched from Dubai with completed export documentation. However, each shipment must clear customs in the destination country.
DHL will manage the customs clearance process, and any applicable import duties or taxes will be communicated to you before delivery. You will need to pay these charges before receiving your order.
We recommend checking your country’s import regulations, duties, and taxes before placing your order.
Delivery to Identified Person
Please provide accurate consignee/recipient details, including name (as stated in their government-approved photo identification), complete address, nearby landmark, postal code, and contact number.
Upon delivery, the recipient must present government-approved identity proof or address proof.
To ensure secure delivery, the courier agent will verify the recipient’s identity and record the details of the proof provided. The recipient is expected to cooperate by presenting original copies of their identity proof.
Delivery Location
We deliver to residential and commercial addresses only. We cannot deliver to public places such as malls, hotels, restaurants, hostels, or roadsides.
Delivery Attempts and Returns
We will make up to three delivery attempts if the recipient is unavailable. The package will be returned to our office if the recipient remains unreachable.
If the delivery is refused, return shipping charges and any import duties incurred in Dubai will be deducted from the refund amount.
Please make sure you’re available to accept the delivery to avoid these charges.
Need Assistance?
For any questions or further assistance regarding your shipment, please contact us:
Terms & conditions
Terms of service
1. Agreement
- Established in Dubai, United Arab Emirates, Jawhara Jewellery LLC (“Jawhara”, “we”, “us”, “our”) owns and operates www.jawharajewellery.com (the “Website”). By accessing or using this Website, you agree to these Terms and Conditions (“Terms”).
- These Terms form a binding agreement between you and Jawhara. If you do not agree, please do not use this Website.
- Terms may be updated without notice. Continued use of the Website constitutes acceptance of changes.
- Jawhara reserves the right to amend these Terms at any time.
- Additional terms may apply to specific sections. Please refer to our Privacy Policy for data usage details.
2. Registration
- You must provide accurate and complete information during registration. Inform us immediately of any changes.
- You are responsible for maintaining confidentiality of your password and account security.
3. Eligibility to Purchase
- Only individuals legally capable of forming contracts under UAE law may purchase products.
- You must provide accurate billing and personal information and confirm you are the authorised cardholder.
4. Orders
- Products are subject to availability. If unavailable, we will notify you and refund within 30 days.
- In case of stock issues, you will be notified promptly.
5. Pricing Policy
All prices are listed in AED/USD and include applicable taxes. Prices may change at Jawhara’s discretion.
6. Acceptance of Your Order
- Order confirmation email does not constitute acceptance.
- Acceptance occurs once shipment confirmation is sent.
- Jawhara reserves the right to refuse or cancel orders.
- In case of pricing errors, orders may be cancelled and refunded.
7. Payment
- Payments accepted via Visa, MasterCard, and other displayed methods.
- Jawhara is not responsible if payment is declined by issuer.
- SSL encryption and secure payment gateway (Mashreq Bank) protect transactions.
- We are not liable for third-party unauthorized access unless due to negligence.
8. Delivery and Insurance
- Free shipping within UAE.
- Delivery time: 3–4 days within UAE; international shipping depends on destination and DHL service.
- All deliveries require signature. Responsibility transfers upon delivery.
9. International Shipping & Customs Policy
Customers are responsible for customs duties, taxes, and clearance charges imposed by destination country authorities.
10. Returns and Exchanges
- Refer to Exchange and Refund Policy for full details.
- Exchanges must be processed at UAE locations with original invoice.
11. Use of Website Content
Website content is for personal, non-commercial use only. Unauthorized reproduction, modification, or distribution is prohibited.
12. Intellectual Property
All trademarks, logos, designs, and content are owned or licensed by Jawhara. Unauthorized use is strictly prohibited.
13. External Links and Promotions
Jawhara is not responsible for third-party external sites or promotional campaign terms.
14. Indemnity
You agree to indemnify and hold Jawhara harmless against claims arising from your misuse of the Website.
15. Activity and Termination
Jawhara reserves the right to suspend or terminate access without notice.
16. Governing Law
These Terms are governed by UAE law and fall under the exclusive jurisdiction of Dubai Courts.
17. Promotional Terms
Promotional & Discounted Items
- Available while supplies last.
- Jawhara may modify or cancel offers at any time.
Promo Codes
- One-time use unless stated otherwise.
- Cannot be combined with other offers unless specified.
- Fraudulent codes may be revoked.
Gift with Purchase
- Available while supplies last.
- Applicable to selected items and dates only.
Exchange and Refund Policy
Note: Customised jewellery is not eligible for return.
Within 30 Days
Gold Jewellery
Exchangeable for gold, diamond jewellery, or gift voucher equal to invoice value. One exchange only.
Diamond Jewellery
Exchangeable for diamond jewellery or gift voucher equal to invoice value. One exchange only.
Pearl Jewellery
Exchange value based on condition and Jawhara appraisal.
After 30 Days – Within 1 Year
Gold Jewellery
Exchangeable based on current market gold price after deducting production, stones, and non-gold components.
Diamond Jewellery
Exchangeable for diamond jewellery with deduction up to 25% remodelling cost. New item must be higher value.
After 1 Year
Gold Jewellery
Exchange based on current market value minus production and non-gold components.
Diamond Jewellery
Exchangeable based on material market valuation. New item must exceed exchanged value.
Refund Policy
No refunds provided. Customers may exchange or upgrade products as per exchange policy.
Today's Gold Price
×AS ON 05-10-2026 | RATE IN AED PER GM
