Privacy policy

This Privacy Policy (“Policy”) outlines how Jawhara Jewellery and its subsidiaries (collectively referred to as “Jawhara,” “we,” “us,” or “our”) collect, use, disclose, and protect your Personal Information when you use our website, www.jawharajewellery.com (the “Website”).

This Policy also explains who has access to your information and your rights, and how you can contact us with any questions or concerns. By using the Website, you agree to the terms of this Policy and consent to the collection, use, and sharing of your information as described.

In case of any conflict between this Policy and applicable data protection laws in your jurisdiction, the applicable laws will take precedence. We reserve the right to amend, update, or replace this Policy at any time without prior notice.

1. Information We Collect

Personal Information

We collect and process various types of Personal Information when you:

  • Register as a customer (online, in-store, or by phone)
  • Update your information
  • Make purchases
  • Participate in surveys or promotions
  • Communicate with us

This information may include:

  • Name
  • Address
  • Phone number
  • Email address
  • Purchase history
  • Transaction details
  • Billing information
  • Interests

General Information

We also collect General Information during your use of the Website, such as:

  • IP address
  • Date and time of access
  • Duration of visit
  • Browsing history
  • Referring website

2. How We Use Your Information

Personal Information

Most services on our website are available without requiring Personal Information. However, by using the Website, you agree to our collection and use of your Personal Information for:

  • Managing your account and providing platform access
  • Communicating with you and responding to inquiries
  • Providing and improving our products and services
  • Maintaining internal records
  • Updating you about orders and purchases
  • Performing analytics and service evaluation
  • Market research purposes
  • Sending updates, promotions, and offers
  • Personalising your website experience
  • Meeting legal and regulatory requirements

We process your Personal Information as required to deliver services or for legitimate business interests, unless your rights override such interests.

General Information

  • Improve website functionality and user experience
  • Determine technical design requirements
  • Monitor system performance and identify improvements
  • Analyse trends and generate usage reports

This information is used only for statistical purposes and is not shared externally except when required by law.

3. Non-Disclosure of Collected Information

We do not share, sell, or rent your information except:

  • With your explicit consent
  • When required by law or authorities
  • To protect rights, property, or safety
  • To fulfil requested services

4. Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no system can guarantee complete security against third-party breaches.

5. Cookies

Our Website uses cookies to enhance your experience. You can disable cookies in your browser settings if preferred.

6. Links to Third-Party Websites

Our Website may include links to external sites. We are not responsible for their content or privacy practices.

7. Applicable Law and Jurisdiction

This Policy is governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai. Disputes fall under the exclusive jurisdiction of Dubai courts.

8. Contact Us

You have the right to:

  • Access your personal information
  • Correct or update your data
  • Request deletion
  • Restrict or object to processing
  • Opt out of marketing communications

For any queries, contact:

Jawhara Jewellery LLC
PO Box: 85583
Jawhara Building, Gold Souq
Deira, Dubai, UAE
Email: customerservice@jawharajewellery.ae