Domestic Delivery: Jawhara Jewellery, in collaboration with DHL, offers free delivery within the UAE, typically within 3-4 working days. International Shipping: Shipping charges vary by country and delivery time. Delivery times for customized jewellery will be scheduled after a complete evaluation.
Bring the jewellery you wish to exchange, the original receipt, and the diamond certification (for diamond jewellery) to any Jawhara store in the country of purchase. Please refer to the ‘Jawhara Promise’ section for more details on exchange terms & conditions.
At Jawhara Jewellery, our top priority is your satisfaction with every purchase. However, we understand that sometimes you may wish to reconsider your choice. While we do not provide refunds, we offer a flexible exchange policy tailored to your needs. If your purchase doesn’t fully meet your expectations, you can exchange it for another item or upgrade to a higher-value product. For more details on exchanging or upgrading your purchase, including the necessary conditions and timeframes, please visit our Terms & Conditions and Exchange Policy pages. We’re dedicated to helping you find the perfect piece of jewellery. Our customer service team is always available to assist you with any questions or concerns.
Every purchase from Jawhara Jewellery’s online store is delivered in our signature Jawhara Jewellery box, elegantly wrapped with a refined ribbon. During checkout, you have the option to include a personalised gift message for each item in your order, which will be beautifully presented alongside your gift in a stylish envelope. If you prefer not to include a gift message, we’ll provide a blank card for each recipient in your order, allowing you to add a personal touch by writing your own message if you wish. At Jawhara Jewellery, we believe that the act of giving is as meaningful as the gift itself, and we’re dedicated to making every purchase a memorable experience.
Yes, Jawhara Jewellery provides international shipping for online orders. We are also proud to have stores in 11 different countries worldwide. We encourage you to visit our 'Stores' section to find the location of our stores in various regions. If you're outside the UAE, you can visit one of our international stores to discover the perfect piece of jewellery. We look forward to welcoming you!
The following payment methods are accepted: For online shopping: Debit and credit cards. For in-store shopping: Debit and credit cards, cash. Please note: Cash on delivery is not available.
Yes, simply enter the delivery address and include the recipient's full name and phone number during the ordering process. The item will be delivered with the relevant certificates.
We ensure that deliveries are handled securely with the assistance of our courier partner, DHL. To guarantee the safety and accuracy of the delivery, the courier agent will verify the recipient’s identity and record the details of their identity proof. Recipients are expected to cooperate by presenting original identity documents during this process.
Contact Jawhara Jewellery Customer Service at +971 50 687 5051 as soon as possible.
Yes, you can order by calling us at +971 50 687 5051.
Only a selection of our jewellery collections is available on our website. Please visit the' Collections' section to explore our exclusive brands and discover more items. For a complete experience and to view the full range of each collection, we invite you to visit a Jawhara store near you.
Jawhara Jewellery pieces are crafted from the finest materials, including 18k gold with a millesimal fineness of 750, 21k gold with a millesimal fineness of 875, and 22k gold with a millesimal fineness of 916.
Jawhara Jewellery provides a customization service that enables you to create the jewellery piece of your dreams. For more details about this service, please visit a Jawhara Jewellery store of your choice, refer to the customization section on our website, or contact us at +971 50 752 8012. The toll-free number to be added. To find the nearest Jawhara Jewellery store, please refer to our "Stores" section or contact us.
All Jawhara Diamonds jewellery is crafted from Natural Diamonds and certified by the International Diamond Laboratories (NDC), which upholds rigorous standards of excellence and innovation. Our diamonds are selected through an ongoing pursuit of perfection.
Diamonds come in various colours, from "colourless" diamonds, classified on an internationally recognized scale, to rare hues like yellow, blue, pink, and green. The quality of a diamond is determined by the perfect balance of the "4 Cs," which make each stone unique: Clarity: This measures the number, size, position, and colour of inclusions visible within the diamond. Clarity is evaluated with a 10x magnifying glass. Jawhara Diamonds range from Flawless (Fl) to Very Slightly Included (VS-SI). Colour: The value of a diamond increases with its lack of colour. The more colourless a diamond, the rarer and more precious it is. Jawhara Diamonds are available in colours ranging from D (totally colourless) to I. This grading scale uses these letters to indicate the presence of any yellow or brown tints. Cut: The cut of a diamond affects its brilliance, fire, and scintillation. It is the only quality criterion that depends entirely on human skill. Excellent cuts have precise proportions and symmetrical facets that enhance the diamond's sparkle. Jawhara Diamonds are available in nearly all shapes, including Round Brilliant, Princess, Pear, Emerald, Heart, Oval, Marquise, Cushion, Baguette, and Asscher. Carat: The carat measures a diamond's weight, with one carat equivalent to 0.20 grams. The term "carat" originates from the carob tree seeds historically used for weighing gemstones. Jawhara Jewellery offers diamonds ranging from 1 to 200 carats.
Yes, every purchase of Jawhara's Natural Diamonds comes with a certificate issued by the International Diamond Laboratories.
At Jawhara Jewellery, we are dedicated to providing our customers with the finest Natural Diamonds sourced ethically and responsibly. As an official partner of the Natural Diamond Council (NDC), a link to the official website is to be added, and we strictly follow their guidelines and standards within the diamond industry. Transparency and traceability are crucial elements of our diamond supply chain. Every diamond in our jewellery is accompanied by a certificate of authenticity that details its attributes and source. We take pride in providing diamonds that are not only beautiful but also promote sustainable practices and ethical mining. By choosing Jawhara Jewellery, you can trust that the diamonds in our exquisite pieces have been ethically sourced and meet the highest standards of integrity and social responsibility. We are committed to delivering jewellery that reflects timeless elegance and our core values. Explore our stunning collection confidently, knowing each diamond has been meticulously selected to uphold our commitment to quality, authenticity, and ethical practices.
You can contact us for assistance or visit any Jawhara store where our sales associates are available for your help.
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All products from Jawhara Jewellery LLC are crafted with the highest standards of quality and craftsmanship. Lifetime Warranty Benefits: When you purchase any product from Jawhara Jewellery, you receive a lifetime warranty and an annual free polishing service to keep your item in excellent condition. This warranty covers repairs for any manufacturing defects. Eligibility: To claim the lifetime warranty, you must provide valid proof of purchase. Exclusions: The lifetime warranty does not cover: Damage from normal wear and tear or misuse. Loss of the product or any part of it. Changes in colour due to exposure to chemicals, perfumes, beauty products, or cleaning agents. Natural changes in the colour and lustre of pearls or gemstones. Voidance: The warranty becomes void if anyone other than Jawhara Jewellery repairs or maintains the product. Disclaimer: With client approval, additional fees may apply for repairs or materials outside the warranty coverage. Third-party or international brands are not covered under this warranty and are subject to their policies. For more information on caring for your jewellery, please refer to our "The Ultimate Jewellery Care and Maintenance Guide" section.
Jawhara Jewellery is supported by an international network of workshops that adhere to the highest technical standards, ensuring impeccable service. We recommend bringing your jewellery to the Jawhara Jewellery store of your choice for any repairs. Please note that repairs performed outside a Jawhara store may risk severe damage to your jewellery.
We offer repair services for items made by Jawhara Jewellery. Please bring your piece to the nearest Jawhara store. To check the status of your repair, you can contact the store directly or our customer service at 045062121.
